{"id":8254,"date":"2022-04-28T10:48:02","date_gmt":"2022-04-28T15:48:02","guid":{"rendered":"https:\/\/www.masquevacaciones.com.pe\/?page_id=8254"},"modified":"2023-10-24T17:07:57","modified_gmt":"2023-10-24T22:07:57","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.masquevacaciones.com.pe\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8254\" class=\"elementor elementor-8254\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52794fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52794fb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8c17144\" data-id=\"8c17144\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8d6cce elementor-widget elementor-widget-spacer\" data-id=\"b8d6cce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-97e300e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"97e300e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f58c09b\" data-id=\"f58c09b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0205547 elementor-widget elementor-widget-shortcode\" data-id=\"0205547\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f8253-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"8253\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/8254#wpcf7-f8253-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"8253\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f8253-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"redirect_nonce\" value=\"1991154dab\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_name\" value=\"Reclamo-codigo\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_reference\" value=\"1a87b584\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_date\" value=\"17abril2026\" \/>\n<\/fieldset>\n<div class=\"rq-fila\">\n\t<h2>Libro de Reclamaci\u00f3n Virtual\n\t<\/h2>\n\t<p>Estimados usuarios, el Libro de Reclamaciones es exclusivamente para la insatisfacci\u00f3n o disconformidad del usuario respecto a un servicio brindado por M\u00c1S QUE VACACIONES. Todos los campos son obligatorios\n\t<\/p>\n<\/div>\n<p><input type=\"hidden\" id=\"codigo\" name=\"codigo\" value=\"codigo\" \/>\n<\/p>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Raz\u00f3n social\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p>MAS QUE VACACIONES EIRL\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>RUC\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p>20601201080\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Direccion\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p>Mz G1 Lote 6 Urbanizaci\u00f3n El Alamo - Comas\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Punto de Venta: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"punto-venta\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"punto-venta\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Fecha: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"fecha-reclamo\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"date\" name=\"fecha-reclamo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><span><b>Datos del cliente o apoderado<\/b><\/span>\n<\/p>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Nombres: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"nombres\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Apellidos: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"apellidos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"apellidos\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Tipo de documento: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-documento\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"tipo-documento\" value=\"DNI\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">DNI<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"tipo-documento\" value=\"CE\" \/><span class=\"wpcf7-list-item-label\">CE<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"tipo-documento\" value=\"RUC\" \/><span class=\"wpcf7-list-item-label\">RUC<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"tipo-documento\" value=\"Pasaporte\" \/><span class=\"wpcf7-list-item-label\">Pasaporte<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"tipo-documento\" value=\"Otro\" \/><span class=\"wpcf7-list-item-label\">Otro<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>N\u00famero documento: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"numero-documento\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"number\" name=\"numero-documento\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Tel\u00e9fono: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Direcci\u00f3n: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Correo: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Recibir\u00e1s una copia de este formulario\" value=\"\" type=\"email\" name=\"correo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p><span class=\"wpcf7-form-control-wrap menor-edad\"><br \/>\n<input type=\"checkbox\" id=\"checkMenor\" name=\"menor-edad\" class=\"wpcf7-form-control wpcf7-checkbox\" \/><br \/>\n<label for=\"checkMenor\" class=\"check-label\">Soy menor de edad<\/label><br \/>\n<input type=\"hidden\" id=\"valor-menor\" name=\"valor-menor\" value=\"No\" \/><br \/>\n<\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p>En caso de ser menor de edad, debe indicar el Nombre, Direcci\u00f3n, Tel\u00e9fono y Correo de uno de los padres o representates legales del cliente.\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"menuMenor\">\n\t<p><span><b>Datos del menor de edad<\/b><\/span>\n\t<\/p>\n\t<div class=\"rq-fila dos-columnas\">\n\t\t<div class=\"rq-item\">\n\t\t\t<p>Nombres: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"rq-valor\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap menor-nombres\"><br \/>\n<input type=\"text\" name=\"menor-nombres\" id=\"menor-nombres\" value=\"No Aplica\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><br \/>\n<\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"rq-fila dos-columnas\">\n\t\t<div class=\"rq-item\">\n\t\t\t<p>Apellidos: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"rq-valor\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap menor-apellidos\"><br \/>\n<input type=\"text\" name=\"menor-apellidos\" id=\"menor-apellidos\" value=\"No Aplica\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><br \/>\n<\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"rq-fila dos-columnas\">\n\t\t<div class=\"rq-item\">\n\t\t\t<p>Tel\u00e9fono: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"rq-valor\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap menor-telefono\"><br \/>\n<input type=\"tel\" name=\"menor-telefono\" id=\"menor-telefono\" value=\"No Aplica\" class=\"wpcf7-form-control wpcf7-text wpcf7-tel wpcf7-validates-as-tel\" aria-invalid=\"false\" \/><br \/>\n<\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"rq-fila dos-columnas\">\n\t\t<div class=\"rq-item\">\n\t\t\t<p>Direcci\u00f3n: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"rq-valor\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap menor-direccion\"><br \/>\n<input type=\"text\" name=\"menor-direccion\" id=\"menor-direccion\" value=\"No Aplica\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><br \/>\n<\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"rq-fila dos-columnas\">\n\t\t<div class=\"rq-item\">\n\t\t\t<p>Correo <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"rq-valor\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap menor-correo\"><br \/>\n<input type=\"email\" name=\"menor-correo\" id=\"menor-correo\" value=\"No Aplica\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-email\" aria-invalid=\"false\" \/><br \/>\n<\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Identificaci\u00f3n del bien contratado: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-servicio\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"tipo-servicio\" value=\"Servicio\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Servicio<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"tipo-servicio\" value=\"Producto\" \/><span class=\"wpcf7-list-item-label\">Producto<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Descripci\u00f3n del servicio contratado: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion-servicio\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"descripcion-servicio\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Monto contratado en soles: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p><span class=\"wpcf7-form-control-wrap monto-contratado\"><br \/>\n<input type=\"number\" name=\"monto-contratado\" class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" step=\"0.01\" aria-required=\"true\" aria-invalid=\"false\" \/><br \/>\n<\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Tipo de Reclamo: <span class=\"obligatorio\"><b>*<\/b><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-reclamo\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"tipo-reclamo\" value=\"Reclamo\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Reclamo<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"tipo-reclamo\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Queja<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t<\/div>\n\t<div class=\"rq-valor dos-columnas\">\n\t\t<div class=\"rq-detalle\">\n\t\t\t<p><b>Reclamo: <\/b>Disconformidad relacionada a los productos o servicios.\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"rq-detalle\">\n\t\t\t<p><b>Queja: <\/b>Disconformidad no relacionada a los productos o servicios; o malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Descripci\u00f3n de Reclamo: <span class=\"obligatorio\">*<\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion-reclamo\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" name=\"descripcion-reclamo\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila dos-columnas\">\n\t<div class=\"rq-item\">\n\t\t<p>Pedido del cliente: <span class=\"obligatorio\">*<\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-valor\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"pedido-cliente\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Concretamente el pedido del cliente\" name=\"pedido-cliente\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-filas rq-notas\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acepto-declaracion\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acepto-declaracion\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><span class=\"obligatorio\">*<\/span>\n    <b>He leido y acepto la politica de protecci\u00f3n de datos personales<\/b><\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"enviar\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar Hoja de Reclamaci\u00f3n\" \/>\n\t\t<\/p>\n\t<\/div>\n\t<p><span class=\"obligatorio\"><b>* <\/b><\/span><em>La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante INDECOPI<\/em><br \/>\n<span class=\"obligatorio\"><b>* <\/b><\/span><em>El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a treinta (30) d\u00edas calendario, pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, previa comunicaci\u00f3n 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